Acer Spells out CARE
When you are faced with an array of choices that seem to offer basically the same technologically advanced features, which computer brand stands out ?
What ultimately makes the difference in your choice of the best computing experience is the quality of personalised customer service and reliable technical support you receive from the same company that makes technology work to your best advantage. We at Acer firmly believe this and we continuously raise the bar and elevate our levels of performance by giving you nothing less than the best.
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Customer Support You Can Feel
Acer Product Infoline (1800-88-1288) is manned by well-versed, experienced and friendly, PR-related staff who help disseminate information on Acer to customers. They are ears to customers woes carefully listening and the frontliners who forward information to the management for action to be taken. Our specially trained staff will be able to answer questions and furnish information to callers wanting to know about Acer products, services and other pertinent facts.
Acer Call Center (1800-88-1918) is the Technical Support Helpdesk available to customers for the life of their Acer systems. Here, the engineers resolve most of the customer questions over the telephone.
However, if further service is requested, On-Site Services will follow with a technician arriving at your location to immediately rectify it. When the need arise, we will also send a van to your location to collect the faulty units, and to return the repaired units thereafter.
At the Acer Customer Service Center, a dependable Mr Fix-It guys is always around, ever ready to assist you. The professional support staff promptly attends to your needs and talks in the same language you do.
Acer after-sales service is definitely an integral part of the whole package. It is not a premium. Neither is it an add-on feature. It is an intangible value, made manifest by people tapping the best technology available to render only the best computing solutions to your delight.
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Acer after-sales services are managed by Highpoint Service Network Sdn Bhd, Highpoint Service Networks established and widespread service infrastructure is highly evident in its integrated network of 20 technical service centres strategically and conveniently located across Malaysia. Equipped with industry-standard expertise and competently trained with the most up-to-date trends in Acer technology, Highpoint Service Network provides exceptional reliability, quality and support to meet our business and customers demands.
Besides technically competent in PC and Server technology, the Highpoint team of technical and engineering staff is also trained to assist Acer customers with related equipment such as third-party printers, scanners, LAN and WAN networking solutions among others. This has proven to be invaluable to our customers in minimising system downtime.
The Promise Of A Solid Partnership
When you buy an Acer PC, you do not only buy a product that is thoroughly tested and certified for industry-standard compatibility. Above all, you strike a solid partnership with its manufacturer when you have to avail of technical support and after-sales service to maintain the lifespan of the PC.
Acer Customer Service Center offers a comprehensive range of technical support to government organisations, educational institutions and private business enterprises of all sizes. We continuously strive to enhance and enrich the quality of service we render to ensure that it is relevant to the needs and expectations of customers, and this includes being responsive to the demands of the time. Its not surprising why Acer products have become synonymous with good-value-for-money and the obvious choice for businesses requiring solutions.
A High Degree of Professionalism
Acer Customer Service Center takes pride in managing highly qualified technical support people, whose main goal is to bring you the desired results. They naturally exude warmth, friendliness and attentiveness to customers. Acer Customer Service team can resolve each support request within a reasonably expedient turnaround time. No case is too big or small for them since they treat all cases with utmost priority and urgency.
Consistent Service Availability
All year round, you can rest assured in Acer Customer Service Centers top-notch technical support people, high-tech repair facilities and a warehouse with steady supply of genuine, high quality Acer spare parts. With the full back up of Acers parent company, the Acer Customer Service team can equally have access to Acers international and local resources to provide you with immediate solutions to your technical problems.
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Acer Seal of Commitment
(1) Standard Warranty
All Acer products carry a standard local warranty, which may vary from one product family to another. The warranty card explains in detail the type of service coverage usually on labour and parts, the period it is covered for, response times and any exclusion that is applicable to the product.
(2) International Travellers Warranty
The International Travellers Warranty (ITW) was designed to cater to the service needs of jet setters who fly with Acer Mobile PCs. Worldwide, there are 79 service centers located in the most common international destinations for business travellers. ITW is considered an additional to, not supplementary to nor exchangeable with, the local warranty provided by Acer dealers in the country of purchase. Your local Acer dealer can enlighten you more on the mechanics of this insurance.
(3) Extended Warranty Plan
The Acer Extended Warranty Program is intended for corporate, government or even individual clients wishing to upgrade the standard Acer warranty to three years. Make it an important component of your overall MIS strategy to lower your Total Cost of Ownership. For a small amount of money, you can achieve long-term peace of mind by investing Acer Extended Warranty for you Acer PC.
